We are Boldy, a leading community management agency specializing in fostering engagement between brands and their audiences. We connect brands with their target audiences, creating meaningful interactions through strategic actions.

Build brand loyalty and cultivate trust with our expert community management services.

The key to success on social media is engaging with your customers and prospects effectively. A prompt response and a friendly approach can significantly enhance your brand’s image and customer experience. We focus on ensuring that every interaction leaves a positive impression. Whether through timely responses or a welcoming demeanor, close communication with your audience is essential to achieving success.

What we do:

1. Management of incoming and outgoing communication

Inbound Engagement: This involves managing conversations and interactions that customers initiate with your brand on social media, including comments, direct messages, and feedback. It allows brands to understand their customers better, address questions or concerns promptly, and build trusting relationships that enhance brand loyalty.

Outbound Engagement: This is initiated by the brand to reach out to its audience. It includes sharing news, comments, direct messages, and other forms of communication where the brand engages customers. Outbound engagement helps promote products or services, actively connect with the audience, and drive traffic to the brand’s website. Combining both inbound and outbound approaches strengthens customer connections and expands brand recognition.

Creative responses go beyond addressing questions or feedback. They aim to create memorable and enjoyable experiences for customers through creativity, humor, or wit. This approach fosters positive engagement and enhances the customer’s perception of your brand, making them more likely to become loyal customers. Utilize our community management expertise to spark authentic conversations and build trust across all social media platforms.

3. Surprising and delight the audience

Moments of surprise and delight on social media are unexpected gestures made to enhance the customer experience and make them feel special and appreciated. These moments are designed to create positive emotions and build a stronger relationship with your audience.

Brands can create these moments by, for example, commenting and tagging their followers, mentioning them in brand posts, hosting giveaways and contests, and sending personalized messages.

These moments of surprise can be a powerful way to drive customer loyalty, increase positive reviews, and create a truly positive brand experience.

4. Conversation moderation and reputation improvement

Moderating conversations is an essential process to ensure your social media platforms maintain a positive and relevant environment. We actively monitor and moderate conversations to ensure that all forms of engagement align with your brand values.

Comment Moderation: We carefully review all comments posted on your social media pages. We quickly remove inappropriate or offensive posts to ensure that members of your community don't feel uncomfortable or face negative remarks. This helps maintain a healthy and positive discussion environment.

Reputation Enhancement: In addition to moderating inappropriate comments, we actively build a positive reputation by highlighting your brand's strengths and achievements. Our goal is to create opportunities to improve public perception and build a strong brand image. Using strategic approaches and creative communication methods, we help you strengthen customer trust and maintain a positive brand image.

With our help, you will not only be able to effectively manage and moderate conversations, but also improve your brand reputation by creating a supportive and positive environment on your social media platforms.

5. Reports on community activity and customer sentiment

Reports on community activity and customer sentiment are essential to gaining a comprehensive understanding of social media efforts and customer reactions. These reviews involve collecting data from various social media platforms, analyzing it, and using the resulting insights to make informed decisions about your community management strategy.

Community activity reports: These provide insights into how customers interact with your brand, highlighting areas for improvement and assessing the effectiveness of your social media content.

Measuring customer sentiment: This focuses on understanding customer satisfaction and dissatisfaction and gauging public opinion about your brand. By combining these reports, you can enhance the customer experience, ensure positive engagement on social media, and foster deeper relationships with your customers, ultimately improving their loyalty and your brand’s reputation.

Overall, by combining these reviews, you can enhance the customer experience, maintain a positive and respectful social media presence, and build stronger relationships with your audience. This approach will boost customer loyalty and foster a favorable brand reputation.

How it works:

Once we understand your needs, we take charge of engaging with your audience and steering the conversation. Our community managers act as the voice of your brand, actively participating in discussions with your audience and followers. This engagement promotes your brand, builds trust, fosters positive feelings, and enriches conversations. Let us enhance your social media presence and forge deeper connections with an audience that resonates with your brand values!

We Are Here – Your Trusted Community Management Solution!

With our experience, tools, skills, and creative approach, we develop a tailored social media community management strategy that drives growth both locally and globally. In today’s digital age, where social presence is crucial, it’s vital to elevate your company’s online presence and establish your brand as a trusted source in your industry. Rely on us to keep your audience engaged with the latest trends, news, and information.

You'll be able to move forward with confidence, strategic solutions, and answers to more than just the frequently asked questions in managing your social community.